We are a hero to these fine folks, too.
We are proud of our reviews, but because you could be writing the next one, our promise is to impress the heck out of you.
Thank you, everyone. Please let the two nice young men who installed my unit know that they did a great job despite the crazy heat; my system seems to be working great so far.
They were very nice and professional. It is now very comfortable in my home after two weeks of being constantly warm. I appreciate all your help, and especially for the window unit that Dave let me borrow in the meantime.
- Kelli - Dunwoody, GA
Comfort Zone installed the unit in my attic, and replaced all of the duct work in my crawl space. Their team is knowledgeable, friendly, flexible, and customer-centric. Due to a wildlife issue in my crawl space we had several starts and stops with the duct replacement. The team in the office and in the field were incredibly flexible with the reschedule and promptly returned to complete the work. From sales, to customer support, to the field team, it is abundantly clear to me, customer-focus is their culture and they do it exceedingly well. They are the gold standard for customer service.
- M.M., Johns Creek
Ernest is extremely polite, courteous and likable. His sincerity won my trust immediately. Ernest is the kind of guy that would earn my loyalty to a company.
- Lori, Marietta
My HVAC system is nearing 14 years old so I have a maintenance agreement with Comfort Zone to keep my system running well. The agreement has Comfort Zone check my system 4 times a year and gets me prioritized for service which came in handy when one of the exhaust blowers went out last year when I needed heat the most. Great company; Christian owned.
- J.V. in Kennesaw GA
Everything seemed to be fine. I've been using them for about two years now. There was only one time that there was an issue but they came back out the next day and fixed it. They'll reach out to check in to make sure everything is doing all right and schedule appointments and stuff like that ahead of time. I'd give them A plus. They've done really well. I would tell people to reach out to them and use them. They have great quality and great service.
- T.B. in Woodstock GA
We have a maintenance contract with them. They come out during the fall to take care of our heating system, and during the spring to take care of our air conditioning system. Gary the technician is great, he is thorough, he is a very pleasant person, and polite.
- G.P. in Canton GA
Original floor return air vent from 50's had to be removed and relocated to nearby linen closet. New run and vent had to be done for bath with tile cut in floor. All very professional, beautiful work, cleanup. Installers came by day before to check out site to make sure they had all the equipment. We were kept up to date on arrival time etc. Very professional. Excellent job.
- C.C. in Marietta GA
There were a couple of problems with the original install and they returned right away to make everything right. This is the reason I only gave 3.5 (out of 4) for the work—because they had to return. Great service, good work, reasonable prices. I would use them again and recommend them to others.
- D.M. in Cartersville GA
This company was the only firm that did not try to sell me a new unit, but informed me the condenser had a lifetime warranty. Top class professional, and honest.
- G.N. in Duluth GA
They installed a de-humidifier and the price was half of what my current A/C provider told me. Equipment was installed perfectly and works great.
- D. F. in Atlanta GA
Our air conditioning unit was over 20 years old, ran loud and slow, then finally stopped pumping out cold air. We had an immediate response to our call. A new unit was installed three days later. A service technician came by the day after our initial call to get the unit working for a couple of days until the new unit could be installed. The two installation technicians were on time, polite, cleaned up all the debris, and left my house cooling comfortably after going through the thermostat instructions with me. I would have liked a follow-up call. Price was right in line with a previous quote from another company.
- Dennis E. in Johns Creek
Comfort Zone salesman and technicians were extremely friendly, courteous and trustworthy. They completed the installation on time and we couldn't be happier with the results.
- Carol M. in Marietta
Comfort Zone was a very professional company compared to the other guys that showed up to give us a quote. They gave us a quote right away. They were higher than the others but offered a longer warranty. They matched the price of the other contractor and did a great job. They could of been a little more thorough with the clean up. Otherwise, we are pleased and have recommended them to others.
- Customer in Canton
Highly Recommend! They delivered on everything they said.
- Michael M. in Canton
Brought them in in desperation when lightning hit a tree and took out all of my air conditioning in 95 degree weather. My current HVAC could not diagnose my unit and left me with no air after 6 days. Comfort Zone came in and repaired it until insurance company gave me the ok to replace. They replaced my central air and heat with Trane and were absolutely right on time and very knowledgeable and had competitive pricing.
- Patricia C. in Atlanta
The techs were running a little late but with traffic coming from Cobb county to Duluth, I can sympathize. My upstairs AC system had lost about half of its coolant charge because of a faulty schrader valve. They replaced it and topped off both units up and down with coolant, and cleaned and service both units as well for a very good price. They didn’t even have to charge a fee to “diagnose” the leak since once they gave the unit some coolant they saw the leak immediately. The system is pretty old and is on its last leg anyway, but it has worked well enough to keep the home at 74 degrees in 100 degree temperatures.
- Jason S. in Duluth
Next day service. They were very friendly and took the time to explain the problem and helped with maintenance tips.
- John K. in Duluth
Comfort Zone was punctual. I was relieved to get someone to service us quickly. What I thought was a huge ($$$) problem wasn't as bad as we thought. The tech assessed the issue and quickly repaired it. And, our home is cool again!
- Tavares H. in Alpharetta
They were very professional, knowledgable, friendly, courteous and affordable. We were well taken care of and they fixed the problem we were having with our system the first time. We have already recommended them to a friend and will recommend them to others. They have earned our business for life!
- Eric C. in Canton
Overall excellent experience. My request for service was late at night. Comfort Zone Heating & Air called at 7AM the next morning ready to send out a service call. The technician called to confirm the arrival time and was flexible with my schedule. He was right on time, professional, and thorough. Through independent research, I already knew the approximate cost of my repair, and his estimate was inline. He gave me pricing options for the repair vs. cost of full replacement of our heating and air system. Both quotes were reasonable. He was able to start and finish the repair within an hour. Very satisfied.
- Reed J. in Alpharetta
From start to finish I've had nothing but a great experience with your whole team. Brian spent many hours with me helping me make the right decision on picking the right system.
One request I have is for your company to get into the Cobb EMC Approved Contractors List. Every year Cobb EMC offers vouchers to have our HVAC units tuned for the season and I would like to be able to have Comfort Zone be the contractor for my service.
- T. Graska in Marietta
Provided a very good service in repairing my existing system followed by providing a cost effective solution to replace the entire unit. Their service was professional, flexible, timely and overall was a very satisfactory experience. They were also very helpful in answering all my questions before I selected them.
- Sandeep S. in Norcross
Prompt, courteous and professional. I needed a second opinion on my A/C repairs and they willingly provided one.
- Greg H. in Roswell
Although late for the first appointment, they made up for it. Took pictures to show me what they needed to do. Very detailed estimate. Showed up on time and got it fixed. Even wore shoe covers in the house. Nice touch.
- Joe G. in Alpharetta
Fast response from a very knowledgeable technician who fixed the heater quickly. He also pointed out a few things that might extend the life of the unit and gave me some tips on keeping running well.
- Marsha S. in Cumming
They are very professional and treat their customers fairly. I had some outrageous quotes on my heating/ac projects, but Comfort Zone was very well priced and they made it a priority to come when I needed them. I would advise anyone to set up a yearly maintenance plan with them. Great service!!!
- Kelly F. in Atlanta
Immediate response to problem. Came out within 4 hours to get furnace working for my tenant. Did not require me to be there, and billed me. Very convenient, very good service.
- Bob S. in Atlanta
The technician from Comfort Zone arrived right on time as promised. He was friendly and a good communicator. He explained my options clearly and did not apply any sales pressure. I trusted this person and hired him to complete the repair. I have kept his card and I would certainly call the company again. Great experience.
- Paul L. in Duluth
The service professional arrived on-time. He was very clean, courteous, and knowledgeable. He not only fixed the problem but also explained how the heating/cooling system works and provided maintenance tips. He performed a thorough inspection and repaired a broken duct in the attic which dramatically improved heating in the room at the farthest end of the duct system. He also helped me optimally program my split heating units for energy saving. The service was priced just right. I would definitely use Comfort Zone again and would recommend them to friends and family.
- Customer in Alpharetta
Brian was amazing. He saved us from the extreme disappointment of not being able to get the energy tax credit next year by verifying the product sold to make sure it qualified. Also, Brian bent over backward to make sure we were satisfied with everything he did for us. Even though purchasing a new HVAC/furnace was really not in our budget, Brian gave us an excellent deal. I would recommend him to anyone in the entire universe. When he put our system in he stayed for as long as it took to do it right -- and even cleaned up afterward so that it didn't like he was ever here. Great job!
- Jeff C. in Powder Springs
I was very impressed with the technician that came to service my unit. He was very competent and took the time to explain everything to me. I will definitely call them again!!!
- Wayne M. in Acworth
They arrived on time and on the scheduled day. Spent about 2 hours inspecting both units inside & out, repaired air leaks, examined filters and left replacements. Inspection included making comments about items that received attention and items that need to be looked at again in the fall. Recorded all information about each unit - date of mfg., brand, model, etc. A very thorough inspection.
- Customer in Cumming
Brian was very helpful, knowledgeable and thorough. We will definitely call them for all of our AC needs!
- Erin P. in Marietta
Great experience. They offered two alternatives, replace some parts in our furnace or install a new furnace. The initial person spent a long time looking at the unit and then told me he could make a repair or to avoid making repairs over a period of time until the unit failed, we could replace it. This was done quickly and at a reasonable cost on which they offered financing. I'll contact them for any future problems with HVAC
- R h G. in Marietta
These guys were so very professional through the process. The work went smooth and they did a good job.
- Jay H. in Marietta
I selected comfort zone after several months of vetting and interviewing other contractors. I found the company to be professional, knowledgable, and skilled. Comfort's proposal beat other proposals by around $500 to $2000, depending on the contractor. Significantly, Brian, the owner, answered a flurry of questions and always responded w an answer or researched the answer. If you are looking for a reliable company that will do quality work at a competitive price then go w comfort zone
- R. Zamudio in Atlanta
Comfort Zone did a great job in installing an additional a/c return in my home. They arrived on time and complete the work in just a couple of hours. They reviewed everything with me in detail before hand and made sure that I was satisfied upon completion. Sorry I didn't know about them prior to signing a maintenance contract with another company, as my maintenance company failed to get back with me regarding this repair.
- Sharon A. in Marietta
Tech was on time and gave a quick and fair estimate. Repaired faulty unit, then repaired unknown issue with second unit. Charged only slightly more than estimate even though he repaired 2 air conditioners. I paid way less than expected!
- Tyrone M. in Alpharetta
They have serviced our home, my moms, and our new business. They are GREAT and extremely reliable and HONEST.
- K. Kaplock in Marietta
Very professional. The installers came when they said they would, installed the furnace and we have been very satisfied. Their representative was courteous and knowledgeable about the brands they offered. Also, we thought the price was very fair.
- M. Bush in Marietta
Stacey was a pleasure to work with. Chris the technician was on time, courteous and professional. Great service and reasonable rates = a happy customer!
- Jeff S. in Cumming
Keeping you in your ideal comfort zone keeps us in business. Our regularly scheduled maintenance visits are affordable, dependable and professional.
Customers are always complimenting us on our service and heating and cooling repairs. But instead of getting a big head about it, we put our heads down and try a little harder. It’s all the little things we do that set us apart from those giant HVAC companies.
Is your system more than 10 years old? Are you spending money on repairs? Are your energy bills going up? It may be time to replace all or part of your system. Simply call us and we’ll give you an expert, truthful opinion you can trust.
– Because regular maintenance can lower your bills and extend the life of your equipment.
And it’s also how long our warranty is on parts and labor on all Daikin products. Daikin is a global leader for indoor comfort, with millions of systems installed throughout the world. That is why this warranty is one of the best in the industry. Call us for more information.
We are proud of our reviews, but because you could be writing the next one, our promise is to impress the heck out of you.
October 16, 2017:
October 2, 2017: